Delivery Partner Privacy Policy

This policy explains how Mustein Private Limited (“Mustein”, “we”) handles personal information in the Mustein Delivery Partner app. It applies to people who apply to deliver, or who deliver, for Mustein. The customer app and website have a separate privacy policy.

Mustein Private Limited, CIN U47912TN2026PTC195922. Registered office: Second Floor, Plot No. 2429, TNHB Colony, Mela Anuppanadi, Madurai, Tamil Nadu 625009, India. Contact: hello@mustein.com.

Information we collect

When you sign in, we collect your mobile number and the one-time password used to confirm it.

When you apply, we collect your name, date of birth, gender, address, emergency contact name and mobile number, a live selfie, and the shops you select. We collect identity documents you upload: Aadhaar (front and back), PAN, and a driving licence when your vehicle requires one. We collect the vehicle type you choose.

While you are online or on a delivery, the app collects your device location so Mustein can offer nearby jobs, show the route, and share live progress of that delivery with the customer. We store delivery job details, ratings, earnings, incentives, cash collected on delivery, payout requests, and the bank or UPI details used to pay you.

We store a notification token so the app can alert you about jobs and account updates. SMS for the sign-in code is sent through our message provider.

How we use it

We use this information to decide whether you can deliver, to assign and navigate jobs, to show customers the rider for their order, to calculate earnings, to record cash you collected, to pay you, and to answer support requests. We do not sell your personal information.

Who can see it

Mustein administrators review your application, documents, jobs, earnings, and cash settlement. The shop for an assigned order sees the details needed to hand over that order. The customer for an active delivery can see your name and the live location of that delivery. Calls between you and a customer can be connected through Mustein’s calling setup. Identity document files are stored for verification and are not shown on the customer app.

How long we keep it

We keep application and delivery records while your partner account is active and for as long as we need them for payouts, cash settlement, tax, and disputes. Tax and payment records that the law requires us to keep are retained after the account closes.

Delete your delivery partner data

Email hello@mustein.com from the address you can access, with the subject “Delete my delivery partner data” and the mobile number used in the app. We will delete the profile, selfie, identity documents, and login associated with that partner account, except records we must keep for tax, payouts already made, or an open delivery or dispute.

You must be 18 or older to apply. For any other privacy request, write to hello@mustein.com.